Refunds & Exchanges

Refunds & Exchanges:

Hella Westy only offers refunds for damaged or mislabeled products, not for buyer’s remorse. We stand behind the quality of our products and guarantee our workmanship 100%
Any defects or errors on our part will result in a replacement at no charge. 

Wrongly ordered sizes will not be eligible for refund from Hella Westy. We produce everything on demand, in-house, so requesting a size exchange would mean producing an entirely new product. 

Any claims for misprinted/damaged/defective items must be submitted within 30 days after the product has been received for warranty replacement. After 30 days, we have no further liability.

If you receive and item that is damaged or is incorrectly shipped by us please contact us at immediately. Exchanges are discretionary upon inspection of item(s) when we receive your merchandise.

For packages lost in transit, all claims must be submitted no later than 30 days after the estimated delivery date. Claims deemed an error on our part are covered at our expense.