Shipping Policy

Thank you for shopping with Hella Westy. We appreciate your support and work hard to get every order packed and on its way as quickly as possible.

Order Processing

Orders are typically processed within 2–5 business days, excluding weekends and holidays. During new releases, sales, holidays, or other high-volume periods, processing may take a little longer.

Processing time is separate from the carrier’s estimated delivery time.

Shipping Rates

Hella Westy offers free standard U.S. shipping on orders over $40.

For orders under $40, shipping costs are calculated and displayed at checkout. Any available expedited shipping options will also appear at checkout.

Estimated Delivery

After your order has been processed, standard U.S. shipping typically takes 3–7 business days. Delivery estimates are not guaranteed and may be affected by carrier delays, severe weather, holidays, or other circumstances outside our control.

Order Tracking

Once your order ships, you will receive a confirmation email containing your tracking information. Please allow up to 48 hours for the tracking status to update.

Backordered and Preorder Items

Items marked as backordered, preorder, or “shipping soon” may require additional processing time. If your order includes one of these items, the estimated shipping timeline will be provided on the product page whenever possible.

Orders containing both in-stock and backordered items may be shipped together once every item is available.

Address Changes

Please review your shipping information carefully before submitting your order. If you notice an error, contact us as soon as possible through our Contact Us page.

We cannot guarantee that an address can be changed after an order has entered processing or shipped. Customers may be responsible for additional shipping costs when an order must be reshipped because an incorrect or incomplete address was provided.

Lost, Stolen, or Delayed Packages

Hella Westy is not responsible for carrier delays or packages marked as delivered by the shipping carrier.

If your tracking shows that a package was delivered but you cannot locate it, please:

1. Check around the delivery location.
2. Ask members of your household or nearby neighbors.
3. Allow one additional business day, as some carriers mark packages as delivered before arrival.
4. Contact the shipping carrier using your tracking number.

If your package still cannot be located, contact us and we will do our best to help with the carrier’s claim process.

Returned Packages

Packages returned to Hella Westy because of an incorrect address, an incomplete address, or a failure to accept delivery may be reshipped at the customer’s expense.

If a package is returned and a refund is requested, the original shipping charges are nonrefundable. Any return-to-sender fees may also be deducted from the refund.

Damaged or Incorrect Orders

If your order arrives damaged or you receive the wrong item, please contact us within 7 days of delivery. Include your order number and clear photos of the item and packaging so we can help resolve the issue.

Contact Us

If you have questions about your order or this Shipping Policy, please reach out through the Contact Us page at hellawesty.com.

Please include your full name and order number so we can assist you as quickly as possible.